Risk management is at the core of our business, as we are committed to help companies worldwide by managing risk and enabling trade.
We have set up a solid structure to support your credit management, providing you with a tailor-made service truly reflecting the needs of your business.
Our underwriting consists of 3 main teams that all fulfil a specific role and work together to ensure the best possible cover for you.
Our Underwriting in a snapshot
- Highly skilled and dedicated staff
- Local buyer underwriting teams, spread all over the world, located close to your customers
- Trade sector focused, with specialists assigned to buyers based on industry
- Dedicated Key Account Underwriter, ensuring a consistent approach and experience across your portfolio
- Committed to quality underwriting and understanding your business and specific needs
- Access to information on 260 million companies
Our Buyer Underwriters are present in all regions and key markets where your customers are. They have extensive knowledge of the macroeconomic as well as microeconomic situation in their markets. They have the right knowledge and expertise to respond to movements in the changing business environment and to alert you to any changes to your customers’ creditworthiness. As they are located on the ground, close to your customers, they will have good insight on your customers and sometimes may even know them personally.
Every Underwriter is responsible for a portfolio of buyers. With their in-depth insights about the buyers and the sector they belong to, they are uniquely qualified to set appropriate credit limits for your customers.
To ensure an accurate risk assessment and the best level of cover our buyer underwriters make use of various information sources. There are five main elements of risk that are taken into account, such as:
- Country specific information
- Trade sector insights
- Terms of payment and use of securities
- Information and trade experience gained from our customers
- Information and experience with individual buyer
Key Account Underwriting
The role of a Key Account Underwriter (KAU) is to serve as a link between you and our local underwriting teams, ensuring the highest possible cover and consistency across your portfolio.
Your dedicated Key Account Underwriter is close to your credit management team, available to support your team in daily operations and providing solutions to cover needs and committed to providing you with optimum risk acceptance.
Your KAU is committed to:
- Providing you with service and cover tailored to your bespoke needs
- Accountability and responsibility for the overall risk acceptance
- Authority to overrule decisions of local buyer underwriters, taking into account the knowledge of your credit management and your relationship with your customers
- Your point of reference on all credit limit issues
- Works in close collaboration with Account Director/Manager
Special Risk Management Team (SRM)
The Special Risk Management team (SRM) is our ‘intensive care unit’, which manages buyers with a high risk of insolvency, with the objective to safeguard your trade for as long as possible.
When the creditworthiness of one of your customers deteriorates drastically, our underwriting team may decide to transfer the buyer to the SRM team who will give the case special attention.
Safeguarding your trade
The team is specialised in making the right decisions in order to safeguard trade and protect you from losses.
In case of default the SRM team helps with recoveries, reducing losses for you.
The SRM approach
The approach of the SRM team may vary per buyer, but generally consists of the following actions:
- Creation of specific underwriting strategy to protect trade based on various factors such as: market / industry developments, possible risks, financial performance / outlook , financing, management capabilities etc.
- Keeping in close contact with the buyer through buyer visits and close communication with key stakeholders
- Regular monitoring of the risk and making judgement if taken measures, reorganisation or restructuring are sufficient to create turnaround
- Establishing securities (when applicable) to support and bridge a difficult (turnaround) period
- Management of deteriorating risk and, where appropriate, taking prompt and effective recovery action
- Taking necessary actions in case of insolvency