Kathryn Dobbs - Senior Account Manager, Global UK and Ireland
As your Account Manager, I am your main point of contact to ensure you receive a seamless service from Atradius, all around the world. I have extensive experience in serving multinational customers and I am there to support you every step of the way. I act as a co-ordinator on your behalf to ensure that our teams, wherever they are in the world, understand your evolving business challenges and provide you with the cover and service you need to help your business thrive.
Helena Sothmann - Senior Underwriter, Risk Services, Central, North, East Europe, Russia & CIS
As your Key Account Underwriter I serve as a link between you and our local underwriting teams, ensuring the highest possible cover and consistency across your portfolio. I am committed to providing you with a level of service and cover that is tailored to you. I have an excellent knowledge of your internal processes and policy conditions (AFL, DCL etc.), as well as your key customers, key customers countries and your trade sector.
I am responsible for ensuring a maximum risk appetite for your portfolio, with authority to overrule decisions made by local buyer underwriters and a second view on zero and partial decisions, taking into account the knowledge of your credit management and your relationship with your customers. I am your point of reference on all credit limit issues and I will provide clarity on all my credit limit decisions.
Thomas Rombach - Senior Underwriter, Risk Services, The Americas
As a local buyer underwriter I am present in the region where your customers are, with extensive knowledge of the local economic environment and local business culture. I have an in-depth knowledge of your customers, as well as being a sector specialist which enables me to be uniquely qualified to provide the credit limit decisions on your customers.
I will always put myself in your shoes when processing your application and I am committed to excellent attention to detail no matter the size of the premium submitted.
Dheeraj Chandra - Head of Claims, Asia, India and Middle East
As a dedicated claims specialist I will work with you to achieve a rapid claims solution. I make sure that it is easy for you to submit a claim and I am there to assist you during the whole process, from claim submission up until the final claim settlement. Your local and central Account Managers will also remain involved throughout the whole process. I have worked for Atradius for 11 years and my aim is to share my accumulated knowledge and solutions with all my customers.
Our Global claims acceptance rate is +90% and all our insolvency claims are paid within 30 days
Our claims process integrates seamlessly with Atradius Collections – to provide a complete and highly effective service solution.
Wessam Kamel - Collector, Atradius Collections DMCC, UAE
I am experienced in local collections procedures and legal processes in order to successfully help you collect outstanding debts, maintain good customer relations and avoid any unnecessary legal recovery costs. It is imperative that I speak the local language and understand the cultural behaviour of the area. I work in a very challenging market with a lot of demands from clients to have effective collections. I am proactive, have constant contact with debtors, make frequent visits and use skip tracing skills to achieve a fast recovery.