With first to market experience in credit insurance
for multinationals, a 90 year history and the trust
of major organisations worldwide, we are uniquely
qualified to meet the particular demands of cross
border trading

Martie van Velsen, Director Global & Oceania

Credit management for multinational businesses

Atradius Global was set up more than 20 years ago to exclusively meet the needs of multinational businesses. We are one team, located on every continent.

As an Atradius Global customer you will be:

  • allocated your own Account Manager who provides face-to-face contact and in-depth local knowledge.
  • supported by specialist analysts and underwriters who provide valuable intelligence on markets, risk, trade and opportunities. 
  • experiencing our ‘personally global’ service. Your worldwide offices are supported locally by our worldwide offices, staffed by your dedicated Atradius Global team, supporting you wherever your customers are.

The service we provide is tailored to meet your needs and every one of our customers is unique.  At its simplest we can help you streamline your risk management processes, promoting competitive advantage and maximised efficiency.

 

New service structure Global

 

 

 

 

 

Your Team: An example of the people here to support you

Kathryn Dobbs Accoount ManagerAccount Manager

Kathryn Dobbs - Senior Account Manager, Global UK and Ireland

As your Account Manager, I am your main point of contact to ensure you receive a seamless service from Atradius, all around the world. I have extensive experience in serving multinational customers and I am there to support you every step of the way. I act as a co-ordinator on your behalf to ensure that our teams, wherever they are in the world, understand your evolving business challenges and provide you with the cover and service you need to help your business thrive.

Helena Sothmann KAUKey Account Underwriter

Helena Sothmann - Senior Underwriter, Risk Services, Central, North, East Europe, Russia & CIS

As your Key Account Underwriter I serve as a link between you and our local underwriting teams, ensuring the highest possible cover and consistency across your portfolio. I am committed to providing you with a level of service and cover that is tailored to you. I have an excellent knowledge of your internal processes and policy conditions (AFL, DCL etc.), as well as your key customers, key customers countries and your trade sector.

I am responsible for ensuring a maximum risk appetite for your portfolio, with authority to overrule decisions made by local buyer underwriters and a second view on zero and partial decisions, taking into account the knowledge of your credit management and your relationship with your customers. I am your point of reference on all credit limit issues and I will provide clarity on all my credit limit decisions.

Thomas Rombach local buyer underwriterLocal Buyer Underwriter

 

Thomas Rombach - Senior Underwriter, Risk Services, The Americas

As a local buyer underwriter I am present in the region where your customers are, with extensive knowledge of the local economic environment and local business culture. I have an in-depth knowledge of your customers, as well as being a sector specialist which enables me to be uniquely qualified to provide the credit limit decisions on your customers.

I will always put myself in your shoes when processing your application and I am committed to excellent attention to detail no matter the size of the premium submitted.

Dheeraj Chandra ClaimsClaims

Dheeraj Chandra - Head of Claims, Asia, India and Middle East

As a dedicated claims specialist I will work with you to achieve a rapid claims solution. I make sure that it is easy for you to submit a claim and I am there to assist you during the whole process, from claim submission up until the final claim settlement. Your local and central Account Managers will also remain involved throughout the whole process. I have worked for Atradius for 11 years and my aim is to share my accumulated knowledge and solutions with all my customers.

Our Global claims acceptance rate is +90% and all our insolvency claims are paid within 30 days

Our claims process integrates seamlessly with Atradius Collections – to provide a complete and highly effective service solution.

Wessam Kamel CollectionsCollections Specialist

Wessam Kamel - Collector, Atradius Collections DMCC, UAE

I am experienced in local collections procedures and legal processes in order to successfully help you collect outstanding debts, maintain good customer relations and avoid any unnecessary legal recovery costs. It is imperative that I speak the local language and understand the cultural behaviour of the area. I work in a very challenging market with a lot of demands from clients to have effective collections. I am proactive, have constant contact with debtors, make frequent visits and use skip tracing skills to achieve a fast recovery.

 

Personal interaction and digital support

In addition to our commitment to work with you in person, we provide 24 hour access to some of the industry’s most cutting edge digital support, developed in close collaboration with our customers.

Atradius Atrium - stay on top of your business with our online credit insurance policy management hub, providing a complete and real time overview of your Atradius portfolio with swift response times and transparency on your daily policy activities.

Learn more about Atradius Atrium
Atradius Insights - our award winning portfolio analysis tool is designed to help you easily identify risks, monitor your portfolio performance and find new business opportunities. Unrivalled within the credit insurance industry, it sets a new standard for credit management.

 

 

 

Guy looking at information on screen | Atradius

 

Case Studies

Our Case Studies provide examples of high quality credit management processes and practices in a variety of different sectors and markets throughout the world.

Atradius Group

Want to know more about our shareholders, financial strength and leadership? Visit our Group website

Facts and figures

Disclaimer

The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.