Having drawn from the expertise of the Atradius Collections' local offices, the International Debt Collections Handbook explains the different stages, regulations and procedures for Australia.
Atradius Collections Australia maintains a professional collection process, focusing on the relationship between client and debtor at all times. Our team of collection specialists carry out the collection process in-house, contacting both verbally and in writing whilst adhering to federal and state laws. When there is a case of dispute, we aim to reach an amicable solution between creditor and debtor. We do this by analysing contractual documents (e.g. signed contracts, orders, confirmations, invoices and delivery notes, as well as all standard terms that have been agreed upon). All investigations are completed with the assistance and agreement of our legal team.
Atradius Collections Australia is not allowed to automatically charge interest to debtors unless the client’s terms and conditions and / or contract specifically outlines the penalty for overdue payments. From a cultural point of view, Australian debtors very rarely agree to pay late payment interest, and it is often used as a negotiation tool between debtors and collectors. However, if the matter becomes legal and we file proceedings in the court for the debt’s recovery, then our claims will include a charge for overdue interest as agreed under each state’s laws and the court system. Again, debtors will always reject paying any interest in the first instance.
In Australia, debt collection costs are not chargeable to debtors unless the client’s terms and conditions and / or contract specifically outlines exactly which collection costs become the responsibility of the debtor and when. Again, if the matter becomes legal and we file proceedings in court for the debt’s recovery, then our claim will include court fees and solicitors’ costs, as agreed under each state’s laws and the court system. These will be charged to the debtor.
The Debt Collections Handbook presents a snapshot of Australia's local economic situation and covers the following topics including:
- Most common payment methods
- Types of companies
- Safeguarding measures
- Enforcement in debt, movable and immovable goods
- Legal & Insolvency proceedings
To read more about steps and procedures undertaken in the field of debt collection: