Debt Collections Handbook UK 2021

Amicable collections

General information

Our collectors try to collect debts without recourse to legal action by telephone and letters. Atradius Collections always tries to obtain payment of debts in full but will negotiate to agree on a payment plan or a settlement figure. In order to support this process in the UK, we must issue a letter before claim, which is the start of the legal process. This is not used in all cases, only in those where the collector considers that the debtor has the ability to pay and needs some strong evidence of our intentions. In England and Wales, we can issue a copy of the proceedings that will be sent to the court in the event that the debtor fails to make payment. When there is a dispute, we aim to reach an amicable solution between the creditor and the debtor. We do this by analysing all contractual documents (e.g. signed contracts, orders, confirmations, invoices and delivery notes, as well as standard terms previously agreed upon). All investigations are completed with the assistance and agreement of our legal team.

Interest

Late Payment of Interest Act

This act sets out to assist businesses faced with late payment problems. It does this by adding a number of rules to contracts between businesses. It is important to realise that this legislation only applies to commercial debts. It does not apply when one of the parties is not acting as a business; for example, sales to a private individual or consumer. The debts should have arisen in the course of business. Both parties should be businesses, commercial entities or public sector organisations. Interest is claimed at the prevailing Bank of England rate – currently at 0.5% plus 8%. The rate is listed as the UK clearing bank base lending rate in the Financial Times and is also known as the repo rate. The rate that applies is the rate in force at the end of the day that the payment was due.

Debt collection costs

As well as interest, the supplier may also charge an amount to compensate for the costs of collecting late payments. The amount of compensation that can be claimed is determined by the outstanding amount as follows:

The Debt Collections Handbook presents a snapshot of the UK's economic situation and covers the following topics:

• Accepted and most common payment methods
• Types of companies
• Legal procedures & legal system
• Insolvency proceedings
• Enforcement in debt, movable and immovable property

To read more about steps and procedures undertaken in debt collections in the UK and other countries:

Download the international Debt Collections Handbook now!